Refund policy

Returns & cancellations

Every item is made after you order. Please check your selected items, colors, and options before completing your purchase.

Cancellations

Email orders@thecraftynanny.com as soon as possible if you need to cancel. Cancellation requests received before printing begins qualify for a full refund. Once printing begins, we do not accept change-of-mind cancellations or returns.

Damaged or incorrect items

If an item arrives damaged or you receive the wrong item, please email us within 7 days of delivery. Include your order number or other proof of purchase and, if possible, photos showing the issue. Damaged or incorrect items will be replaced or refunded.

Please do not return an item unless we ask you to. If a return is required for a damaged or incorrect item, we will arrange collection or cover the return cost.

Refunds and other conditions

Approved refunds are issued to the original payment method. We do not charge a restocking fee. Please provide an order confirmation, receipt, or other proof of purchase so we can locate your order.

This policy also applies to sale items and any items marked “as is.” It does not limit your rights or remedies under applicable law, including rights that may apply after the 7-day reporting period.

You may request a written copy of this policy by emailing orders@thecraftynanny.com.